We started in 2004 moving a single beagle from Boston to Berlin. Today we move 50,000 shipments a year — pets, freight, and everything between — but the promise hasn't changed: it gets there safely, or it doesn't ship.
Pet Mail Logistics was founded by Margaret Chen in 2004 after her own dog spent 14 hours stranded at a transit airport. She started a one-person pet relocation company with a simple rule: never ship an animal you wouldn't ship your own.
Twenty years later, that rule still anchors a company that moves cattle to the Middle East, refinery vessels across the Atlantic, life-saving biologics from clinical sites to patients, and yes — somebody's beloved beagle to Berlin every single week.
We are 1,200 people across 23 offices on six continents, and somehow still feel like a small company that picks up the phone.
Every shipment audited under IATA, IMDG, USDA, and country-specific welfare rules.
One coordinator, one phone number, one bill — from quote to delivery.
200+ owned and partnered offices means we have feet on the ground at every endpoint.
24/7 operations centers in three time zones for round-the-clock cover.
The people you can call when things matter.
CEO & Founder
COO
VP Global Operations
Chief Veterinary Officer
Our certifications aren't a wall of logos — they're a working list of what we're audited against every year.
Whether it's a single pet or a 400 MW power plant, we'll get it there.